Orders and Shipping

How long will it take to receive my order?
Most orders are processed within 1–3 business days. Glasses delivery typically takes 2-5 days, depending on your location and shipping method selected at checkout.

The Jewelry is hand made and has longer lead time and orders will be delivered within 2-4 weeks. 

Clothing is typically delivered within 3-7 days.

(we made a playlist you can listen to while you wait - just scroll down, and you can also get a free Silver Wallpaper Pack to enjoy in the meantime)

Do you offer international shipping?
Yes.

How can I track my order?
Once your order ships, you'll get an email to track your order. 

What if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please reach out to us at silver@silvershoponline.com, and we’ll help track it down or resolve the issue.

CONTACT

How do I contact Silver?
Ask us anything by emailing silver@silvershoponline.com. 

Returns & Exchanges

What is your return policy?
We currently are not accepting returns, all sales are final. However, if you are unhappy or have an issue please reach out to us (silver@silvershoponline.com). We will make sure you are taken care of and may be able to working something out if reasonable. We want all of our customers to get the Silver experience and be satisfied forever. We will make sure you are happy with your order just reach out to us!

Other

How do I contact customer support?
You can reach us by email at silver@silvershoponline.com. We respond within 24 hours.

Thank you all for the support!!! Silver is grateful for all of its supportes and we are willing to work with you to provide an excellent experience. Ask us ANYTHING silver@silvershoponline.com, WE GOT YOU. 𓁿